Las Vegas, NV (TechNet) - -  July 1, 2009

With high-profile clients like Wells Fargo, Omaha Steaks and The Rascal Company, Castel is a proven leader in customer interaction management systems. Their award-winning and patented software suite allows businesses to increase efficiency and productivity while meeting federal regulations in connection with telemarketing and collections.

Castel Connects’ predictive dialer is its most lauded application, offering flexible customer contact systems that can be fully integrated with existing systems and tailored to meet management goals. Castel Connects is known as the fastest and most accurate predictive dialer available anywhere. It allows agents to hear the caller’s first “hello”, therefore improving customer contact. The system responds to disconnects quickly, saving usage charges for the business and freeing agents for more call time.

Castel offers unrivalled customer service, with training and technical support that saves businesses time by quickly resolving questions and offering tailored solutions. The complete set of tools provides full control for managers over every aspect of the call center.